TrainingPeaks Account Troubleshooting

From Peaksware Help Center

1 Troubleshooting Tips for Optimizing your TrainingPeaks.com Experience

Troubleshooting Tips for Optimizing your TrainingPeaks.com Experience

How to update to the latest version of your web browser

To optimize your web expereince with our software, we strongly encourage that you use the latest version available for your specific web browser. Below are the locations of where you can find the latest versions of the most common web browsers for free:

Mozilla Firefox (available for PC or Mac)-

http://www.mozilla.com/en-US/firefox/

Microsoft Internet Explorer (PC specific)-

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

Apple Safari (available for PC or Mac)-

http://www.apple.com/safari/

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How to delete Temporary Internet Files/Cache

If you are having problems seeing some sections of your account, try deleting the Temporary Internet Files/Cache, as this sometimes fixes these issues.

Internet Explorer:

Open IE, click on Tools in the upper right hand corner, then click Internet Options, then click Delete under Browsing History, then click Delete Files under Temporary Internet Files.

Firefox:

Open Firefox, click on Tools at the top of the screen, then click Options, then click Clear Now, make sure the box for Cache is checked, then click Clear Private Data.

Safari:

Open Safari, open the Safari menu, then click Empty Cache.

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How to delete your web browser cookies

If you are having troubles logging in to your account, or if you are having problems seeing some sections of your account, try deleting your web browser's cookies (you can either delete all your cookies, or just the TrainingPeaks cookies).

Internet Explorer:

Open IE, click on Tools in the upper right hand corner, then click Internet Options, then click Delete under Browsing History, then click Delete cookies under Cookies.

Firefox 2:

Open Firefox, click on Tools at the top of the screen, then click Options, then click Clear Now, make sure the box for cookies is checked, then click Clear Private Data.

Firefox 3:

Open Firefox, click on Tools at the top of the screen, then click Clear Now, make sure the box for cookies is checked, then click Clear Private Data.

Safari:

Open Safari, open the Safari menu, open Preferences, click Show Cookies, then either remove each TrainingPeaks related cookie individually or click Remove All.

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Installing Adobe Flash

You need to have a free program called Adobe Flash installed in your web browser to see sections of your TrainingPeaks account; this program normally automatically installs when our system detects that you do not have it, when you enter a section of your TrainingPeaks account that needs Adobe Flash. However, sometimes the auto download tool gets interrupted and the Flash plugin does not get installed. Fortunately, there is an easy fix; just follow these steps: